Privacy Policy
How we collect, use and protect your information.
This Privacy Policy explains how MakePhoneCase.com (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit our website or place an order. By using this website, you agree to the practices described in this policy.
1. Who We Are
MakePhoneCase.com is an online store offering personalized phone cases and related products. We are committed to protecting your privacy and handling your personal information transparently and securely.2. What Information We Collect
We may collect personal data when you:- Place an order
- Create an account
- Contact us via email or contact form
- Subscribe to marketing communications
- Browse our website
- Full name
- Email address
- Shipping and billing address
- Phone number supplied at checkout for order and delivery contact
- Payment-related information (processed securely via third-party providers)
- IP address and browser information
- Order history and product preferences
- Photos, text and design files you submit to personalize a case
3. How We Use Your Information
Your personal data is used for the following purposes:- Processing and delivering your orders
- Providing customer support
- Sending order confirmations and tracking information
- Improving our website and user experience
- Complying with legal and accounting obligations
- Sending promotional emails (only if you opt in)
Your photos and designs
We process the photos, text and design files you submit to generate your preview, prepare the print and fulfill your order. They may also be needed to handle a problem with that order. Upload only content you have the right to use.
Submitting a design does not transfer ownership to us. We do not use your personal photos in public marketing without separate permission. To ask about or request deletion of uploaded files, contact info@makephonecase.com with your order reference. We will assess the request together with any remaining order-related or legal requirements.
4. Payment Information
All payments are processed securely through trusted third-party payment providers. We do not store full credit card details on our servers. Payment providers handle your financial data in accordance with their own security standards and privacy policies.5. Shipping & Order Fulfillment
To deliver your order, we share necessary details such as your name, address, and contact information with shipping partners and logistics providers. This information is used solely for shipping and tracking purposes.6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies may be used for:- Website functionality
- Shopping cart performance
- Analytics and traffic analysis
- Marketing and remarketing
7. Analytics & Third-Party Services
We may use analytics tools such as Google Analytics or similar services to understand how visitors use our website. These services may collect anonymized usage data such as page views, session duration, and device type.We may also use advertising platforms to display relevant ads. These platforms may use cookies or tracking pixels.
Reviews and advertising partners
Trustpilot. After your order has been delivered, we send you one email asking how everything went. A copy of this email is sent to Trustpilot A/S (Denmark), which then invites you to leave an independent review of our store. For this we share your name, email address and order number with Trustpilot. You can ignore the invitation or unsubscribe at any time. Trustpilot's privacy policy: legal.trustpilot.com.
Google Customer Reviews. After checkout you may see an optional Google survey window. Only if you choose to opt in, Google receives your email address, order number, delivery country and estimated delivery date, and emails you a short survey about your purchase. This window is only shown if you have accepted statistics or marketing cookies. Google's privacy policy: policies.google.com/privacy.
Microsoft Advertising (UET). We use the Microsoft Advertising Universal Event Tracking tag to understand how visitors from Bing and Microsoft services use our website and to show our products in Microsoft Shopping. Cookies for this purpose are only set if you accept marketing cookies in our cookie banner; without consent, only limited, cookieless signals are sent. Microsoft's privacy statement: privacy.microsoft.com.
You can change or withdraw your cookie consent at any time via the "Manage consent" button at the bottom of every page.
8. Data Retention
We retain personal data only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements. Order-related data may be retained for accounting and tax purposes as required by law.9. Your Rights (GDPR – EU Customers)
If you are located in the European Union, you have the right to:- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to data processing
- Request data portability
- Withdraw consent at any time
10. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. However, no online transmission can be guaranteed to be completely secure.11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the website after changes means you accept the updated policy.12. Contact Information
If you have questions regarding this Privacy Policy or your personal data, please contact us at: Email: info@makephonecase.com Website: Contact PageNeed help with your order?
Contact us