Delivery & Shipping

Clear answers before and after you order.

At MakePhoneCase.com, we want your custom phone case to arrive safely and on time. Below you’ll find clear information about how we process orders, estimated delivery times, tracking, and how returns work. If you have any questions at any stage, please contact us and we’ll help you quickly.

Production and dispatch

Each personalised case is made and dispatched within 1–3 business days after payment is confirmed. This is one combined production and dispatch period. Business days are Monday to Friday, excluding public holidays.

Estimated delivery after dispatch

Europe: typically 5–7 business days
United States: typically 5–10 business days
Australia: allow approximately up to 20 business days
Other destinations: delivery varies by country; please contact us for an estimate before ordering.

Delivery estimates start after dispatch and are in addition to the 1–3 business days for production and dispatch. They are not guaranteed arrival dates. Customs, public holidays, local postal services and remote destinations can cause longer delivery times. Please order early for a particular occasion.

Shipping method & tracking

We use tracked international delivery through DHL eCommerce / Deutsche Post and local postal partners, including USPS in the United States. The carrier depends on the destination. Once your order has been dispatched, you will receive a tracking number by email.

You can track your shipment online using the tracking number here: Track your shipment.

After dispatch, delivery speed is influenced by factors outside our control, such as sorting center capacity, cross-border transit operations, bank holidays, severe weather, and (in rare cases) customs delays. Even if tracking updates appear slower at certain stages, your parcel is usually still moving through the network.

Address details (important)

Please double-check that your delivery address is correct before placing the order. If an address is incomplete or incorrect, delivery may be delayed or returned to sender. If you notice an error right after ordering, contact us as soon as possible — we’ll do our best to help before the parcel leaves.

Personalised products and returns

Each case is made specifically for your chosen phone model and personalised with your design. We do not accept change-of-mind returns or exchanges because you no longer like the design you selected. Please check your phone model, uploaded images, text and design preview carefully before ordering.

Faulty, damaged or incorrect items

If your case is faulty, arrives damaged or does not match your order, please contact us with your order number and a description of the problem, including photos where possible. We will assess the issue and arrange the appropriate remedy, such as a replacement or refund, in accordance with your applicable consumer rights.

Please contact us before returning an item so we can provide return instructions. Where a return is required for a confirmed fault or an error on our side, we will cover the necessary reasonable return postage. This policy does not limit your statutory rights.

Need help?

If you have questions about delivery status, tracking, or returns, please reach out via our contact page and include your order details so we can assist faster.

Contact us: https://www.makephonecase.com/contact-us/

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