Refund and returns policy

Personalised products and returns

Each case is made specifically for your chosen phone model and personalised with your design. We do not accept change-of-mind returns or exchanges because you no longer like the design you selected. Please check your phone model, uploaded images, text and design preview carefully before ordering.

Faulty, damaged or incorrect items

If your case is faulty, arrives damaged or does not match your order, please contact us with your order number and a description of the problem, including photos where possible. We will assess the issue and arrange the appropriate remedy, such as a replacement or refund, in accordance with your applicable consumer rights.

Please contact us before returning an item so we can provide return instructions. Where a return is required for a confirmed fault or an error on our side, we will cover the necessary reasonable return postage. This policy does not limit your statutory rights.

Contact us

Please contact us with your order details before sending an item back. We will provide the appropriate return instructions.

For production and delivery estimates, see Delivery, Shipping & Returns. Payment methods are described on our Payments page.